Refund Policy

Last Updated: October 19, 2026

Quick summary

Request a return within 30 calendar days after delivery. We provide a prepaid label for an eligible return. No restocking fees and no exchanges. Approved refunds are initiated to the original payment method within 10 calendar days after receipt and inspection.

Return window and eligibility

Contact us within 30 calendar days after your item is delivered. For a change-of-mind return, the item must be unused, undamaged, and accompanied by the accessories supplied with it. Please retain packaging where practical so the item can be transported safely. We do not impose a blanket exception for the garden products in our current catalog.

Damaged, defective, incorrect or incomplete items

Contact us if an item arrives damaged or defective, is incorrect, is missing included parts, or materially differs from its description. Include your order number and a description of the issue; photos can help us assess it. We will review the issue and explain the appropriate return, refund, or other remedy. Statutory rights remain available even where ordinary change-of-mind conditions do not apply.

How to start a return

Email us with your order number and the item you want to return. We will confirm eligibility, provide the correct return destination and a prepaid return label, and give return instructions. Do not ship a return without contacting us first, and do not send it to our business correspondence address unless we instruct you to do so.

Return costs, restocking and exchanges

We pay return shipping for eligible returns by providing a prepaid return label. We do not charge a restocking fee. We do not offer exchanges. If you need a different item, request an eligible return and place a separate order.

Inspection and refunds

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. We will notify you about the result of the return review. Contact us if you have not received a refund after your payment provider’s normal processing period.

Cancellation before dispatch

Contact us promptly to cancel an order that has not shipped. When an eligible pre-dispatch cancellation is accepted, we will initiate the refund promptly; the returned-item inspection timetable does not apply to an item that was never sent. Your payment provider may need additional time to post the credit.

Contact Zvakwana

Email: support@zvakwana.com
Phone: +1 (620) 222-2456
Business correspondence address: 1125 N 2ND ST APT 4G, Burlington, KS 66839, United States
Website: zvakwana.com (currently accessible through our original Shopify address).

Business correspondence address only. This is not a walk-in retail store.

For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.