Frequently Asked Questions
Last Updated: October 19, 2026
What does Zvakwana sell?
Plant pots, stands, saucers, hangers, watering tools and garden storage. Check each product page for the selected item and included contents.
Do you manufacture the products?
We are an independent online retailer. We do not claim to manufacture the goods or hold a third-party brand authorization unless expressly stated.
Where do you ship?
We deliver to the 50 United States and Washington, DC. We do not offer international delivery, US territory or military APO/FPO service. Eligibility is confirmed at checkout.
How much is Standard shipping?
Standard shipping is free in our delivery area, with no minimum purchase.
How long does order processing take?
Processing takes 1–2 business days, Monday through Friday excluding US federal holidays.
When should my order arrive?
Transit after dispatch is estimated at 2–4 business days, for a total estimated delivery time of 3–6 business days. These are estimates, not guarantees.
Will I receive tracking?
We provide tracking when available after dispatch. Contact us if a shipment is delayed or its delivery status is unclear.
Can I cancel or change my order?
Contact us promptly before dispatch. We will confirm whether a change or cancellation is still possible. An accepted cancellation before dispatch is refunded promptly; if dispatch is delayed we let you accept a revised timeframe or cancel.
Which items are eligible for return?
Request a return within 30 calendar days after delivery. Change-of-mind items must be unused and undamaged with supplied accessories. Damaged, defective, wrong or materially misdescribed items are also reviewed under our Refund Policy.
How do I request a return?
Email support@zvakwana.com with the order number and item. Wait for instructions, the prepaid label and the correct return address; do not send to our correspondence address without instructions.
Who pays eligible return shipping?
We do. We provide a prepaid return label for eligible returns.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
Can I exchange an item?
We do not offer exchanges. Request an eligible return and place a separate order for the item you want.
When is a refund initiated?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
What if an item is damaged, wrong or missing parts?
Contact us with the order number and describe the issue. Photos can help. We will review it and explain the applicable remedy; statutory rights are preserved.
Which payment methods can I use?
Use a method actually displayed for your order at checkout. Availability can depend on device, location, currency and eligibility. Prices and totals are in USD.
How can I manage advertising cookies?
Use the store privacy controls offered in your region and browser settings. Optional analytics and advertising tools, if enabled, are subject to applicable choices. Viewing our policy is not consent.
How do I exercise privacy rights?
Use Your Privacy Choices or email support@zvakwana.com with Privacy Request. We verify requests proportionately and respond under the applicable law. See our Privacy Policy for agents, appeals and opt-out information.
How can I contact customer support?
Email support@zvakwana.com or call +1 (620) 222-2456. Our business correspondence address is 1125 N 2ND ST APT 4G, Burlington, KS 66839, United States; it is not a walk-in store.
How should I compare a pot and saucer?
Check the listed base and saucer dimensions and the selected variant. Do not assume separately pictured pots, plants, stands or saucers are included unless stated.
Can a stand or hanger carry any plant?
No universal load or fitting claim is made. Review the product’s stated dimensions, fittings and any confirmed capacity. Contact us before ordering if a critical detail is not listed.
Contact Zvakwana
Email: support@zvakwana.com
Phone: +1 (620) 222-2456
Business correspondence address: 1125 N 2ND ST APT 4G, Burlington, KS 66839, United States
Website: zvakwana.com (currently accessible through our original Shopify address).
Business correspondence address only. This is not a walk-in retail store.
For returns, contact us first. We will provide a prepaid return label and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.